Return Policy

Last updated: June 20, 2026

Thank you for shopping at Galedi Pins! We want you to be completely satisfied with your purchases. Please read our return policy carefully before making a purchase.

1. Our Returns Guarantee

We are happy to accept returns or exchanges for most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be:

• In its original, unused condition.

• With all original tags, labels, and packaging intact.

• Free from any signs of wear, damage, or alteration.

Proof of purchase (original receipt or order confirmation) is required for all returns and exchanges.

Refunds: Refunds will be processed back to the original payment method. Please allow 3–5 business days for us to process your return once received, and then an additional 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

2. Non-Returnable Items

Unfortunately, for hygiene, safety, copyright, and customisation reasons, the following items are strictly non-returnable:

• Items Sold / Cut by the Metre: Any product that is measured and cut specifically to your individual order requirements is considered a custom order and cannot be returned or exchanged unless it is faulty. This includes, but is not limited to:

  • Cut Fabrics & Linings

  • Ribbons (including Velvet, Satin Bias, and Sheer Nylon Ribbons)

  • Tapes & Trims (including Lace Tapes, Crochet Tapes, Bias Tapes, and Cotton Herringbone Tapes)

  • Elastics (including Elastic Ribbon, Standard/Super Elastic Tape, and Velour Elastic)

  • Cords, Ropes, and Drawstrings (including Trim Cords, Elastic Cords, and Parka Cords)

  • We strongly recommend ordering samples or verifying your dimensions carefully before purchasing larger quantities.

• Sewing Patterns: Due to copyright restrictions, printed or digital sewing patterns are non-returnable.

• Opened or Used Haberdashery Items: This includes items such as threads, zips, buttons, needles, fasteners, and similar items that have been opened or removed from their retail packaging.

• Sale Items: Items marked as "sale," "clearance," or "discounted" are final sale and cannot be returned or exchanged, unless they arrive faulty.

3. EU Right of Withdrawal

If you are a consumer located within the European Union (EU), you have a legal right to withdraw from your purchase within 30 days of receiving the last item in your order, without giving any reason.

• The Period: The 30-day withdrawal window begins the day you (or a third party designated by you) take physical possession of the goods. This window explicitly accounts for and is extended through weekends and public holidays.

• How to Exercise This Right: To exercise your right of withdrawal, you must unequivocally inform us of your decision before the 30-day period expires. You can do this by emailing us at sales@galedipins.com or calling us at 02080509007.

• Return Shipping: You are responsible for paying the direct return shipping costs for withdrawal returns. We strongly recommend using a tracked and insured shipping service, as we cannot issue refunds for items lost or damaged in transit.

• EU Refunds: We will process your refund within 14 days of safely receiving the returned items back at our facility. The refund will be issued via your original payment method.

• Legal Exceptions: In strict accordance with EU consumer regulations, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. This means all fabrics, ribbons, elastics, cords, and lace tapes cut to your specific length specifications (cut-by-the-metre items) are entirely excluded from the right of withdrawal.

4. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately within 48 hours of receiving your package. Please provide:

1. Your order number.

2. A clear description of the fault or damage.

3. Photos showing the damage or fault clearly.

We will assess the issue and, if confirmed faulty, will offer a replacement, repair, or full refund, including original shipping costs. Return shipping costs for validated faulty or damaged items will be covered entirely by Galedi Pins.

5. Exchanges

We are happy to offer exchanges for items of equal value, subject to stock availability. If your desired exchange item is unavailable, or if there is a price difference, we will issue a standard refund for the returned item so you can place a fresh order online for the correct item.

6. How to Return an Item

To safely initiate a standard return or a return under the EU Right of Withdrawal:

1. Contact Us: Email us at sales@galedipins.com or call us at 02080509007 to register your return request. Provide your order number and your reason for return.

2. Return Address Confirmation: Once approved, we will confirm the correct return mailing address for your specific package. Please note: We operate from different distribution locations for fabrics and general haberdashery. Do not mail items back before receiving address confirmation from our team.

3. Packaging: Securely package your item(s) in their original packaging with all labels intact. Include your proof of purchase (order confirmation printout or original receipt) inside the box.

4. Shipping: Unless the item is faulty, you are responsible for all return shipping costs.

7. In-Store Returns

Items purchased online can also be returned directly to our physical London brick-and-mortar store, provided you bring your order confirmation email and the items meet the eligible return criteria listed above.

• Main Store Address: Galedi Pins, 121 Trafalgar Road, London SE10 9TY

• Please verify our current opening hours on our website before planning your visit.

8. Contact Us

If you have any questions or require clarification regarding our return frameworks, please get in touch with our support team:

• Email: sales@galedipins.com

• Phone: 02080509007

• Main Business Address: Galedi Pins, 121 Trafalgar Road, London SE10 9TY